Ticket Issues

GET/api/v1/noc/tickets/staticNOCExpress

Returns possible issue types by ticket type and subtype needed for ticket creation.

Auth Scope

urn:grt:nocexpress

Content-Type

application/json

Rate Limit

60 req/min

Headers

Header	Value
`Authorization`	`Bearer access-token`

Query Parameters

Parameter	Type	Required	Description
`ticket_type`	string	Yes	Ticket type (`ticket_type`) returned in response to api/v1/noc/configurations endpoint for a desired configuration
`ticket_subtype`	string	Yes	Ticket subtype (`ticket_subtype`) returned in response to api/v1/noc/configurations endpoint for a desired configuration

Workflow Note

This endpoint should be called after retrieving configurations from the Ticket Configurations endpoint. Use the ticket_type and ticket_subtype values from the configuration response to get the available issue types for ticket creation.

Response

Success Response (200 OK)

Important Note

The endpoint returns additional fields (escalation_reasons_dropdown_values, service_dropdown_values, ticket_closure_reasons, etc.) that are NOT used in the NOC ticket creation process. Only the ticket_issues_dropdown_values field should be used when creating tickets.

Response Fields

Field	Type	Description
`ticket_issues_dropdown_values`	array(string)	A list of available issues that may be used for a ticket creation. This is the primary field to use when creating NOC tickets.

Code Examples

Errors

HTTP Status	Error Description	Resolution
`400`	Bad Request	Review the error response body for specific validation errors. Common issues: missing required parameters (`ticket_type` or `ticket_subtype`), or invalid ticket type/subtype combination.
`401`	Authentication Failed	Verify your access token is valid and included in the Authorization header with the "Bearer " prefix.
`403`	Permission Denied	Your access token does not have the required scope (`urn:grt:nocexpress`). Contact your administrator to request the appropriate permissions.